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- Maintain and support all IT hardware and services across school sites
- Assist in improving ICT provisions to enhance teaching and learning
- Act as the main point of contact between the school and IT services, ensuring excellent communication and support
- Install and manage software across networks and provide troubleshooting for technical issues
- Support users with Microsoft Office 365 and other common applications
- Provide proactive IT solutions to optimize school operations
- At least 2 years of experience in ICT support, ideally in an education setting (but not essential)
- Strong technical background with experience in troubleshooting and IT infrastructure
- Passion for technology and delivering outstanding customer service
- Excellent problem-solving skills with the ability to explain technical issues in simple terms
- Strong organizational and communication skills
- Has led installations of servers and networks.
- Strong experience of Windows Server, Active Directory and Microsoft Operating Systems
- Cloud technologies – Office 365/Azure
- Experience supporting desktops, iPads, printers, AV equipment, and networking solutions
- Virtualisation Technologies such as Hyper-V
- Knowledge of Microsoft Office 365 and common user applications
- Ability to diagnose and resolve technical issues efficiently
