Back to searchStudent Support Advisor
thefutureworks
Posted a day ago, valid for 22 days
Milton Keynes, Buckinghamshire MK93GA, England
£24,000 - £28,800 per annum
Part Time
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Sonic Summary
- An exciting opportunity has arisen for a Student Support Advisor in Milton Keynes, offering a temporary position for 3-6 months at a rate of £15.57 per hour.
- The role involves providing exceptional customer support throughout the entire journey of potential students, from inquiry to enrolment in online courses.
- Candidates should have experience in a target-based sales role, preferably in selling online educational products or services, with a proven track record of meeting sales quotas.
- Proficiency in CRM systems and excellent communication skills are essential, as the advisor will coordinate between students and the university while managing leads generated through various channels.
- The ideal candidate will be results-focused and capable of building strong relationships with stakeholders to drive conversions and enhance the customer experience.
Temp 3-6 Months
15.57 per hour
Milton Keynes
Free parking
An exciting opportunity has arisen for a Student Support Advisor to join our newly formed team. Based at our new Milton Keynes office, you will be responsible for providing excellent sales/customer support throughout the entire customer journey from prospect, lead, conversion, payment and enrolment of our online courses. This crucial role will co-ordinate between potential students and the university, ensuring a smooth, first-class journey from inquiry to enrolment. Being adept at building rapport with potential students and internal stakeholders will be essential to the fulfilment of the role.
You will be responsible for tracking, driving and managing leads generated through various marketing and social media channels and converting leads into enrolled earners, while maintaining customer contact lists, updating details and the nature of interactions within the GrowCo Enquiry Management System (CRM).
Student Support Advisors will need to understand the University's full product and service offer and operate with a high degree of accuracy while informing enquirers about course choices, run times, payments methods and sources of support, to ultimately to lead to a sale.
Our Successful Candidate
A result's focused, target driven individual with a proven record of accomplishment in sales with experience of selling online products or services, ideally educational programmes. You will have experience working in a similar target based commercial/educational sales role achieving ambitious performance targets selling high value and complex services to a variety of customers.
A track record of successfully meeting sales quotas, preferably over the phone or via social media channels. High level of proficiency in the use of CRM systems and related software, telephone systems and social messaging platforms.
Outstanding persuasion and influencing skills (including oral, written and presentation skills) with the ability to build strong relationships with key stake holders, influence, and debate at senior levels, to get the right result.
