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CUSTOMER SERVICE ADVISOR
NANTWICH
£24,000
37 HOURS PER WEEK 8.30AM – 4.30AM
KPI are working with one of our longstanding clients, to recruit for a role within the ever-expanding customer service team. This is an extremely sought after company in the South Cheshire area, and they offer some excellent benefits.
Key responsibilities will include:
- Assisting and supporting the sales and support staff to providing customer information from their bespoke system
- Liaising closely with customer accounts, product managers, supply chain & warehouse teams
- Handling, recording and investigating customer enquiries and complaints
- Calling and emailing customer with resolutions and solutions
- Responsible for you’re a specific sales area
- Completing monthly tasks to deadline
- Liaising closely with the sales staff/managers & directors within the territory
- The role is predominantly inbound phoned based, and you will spend approximately be responsible for external customer queries and inhouse sales staff enquiries
The Candidate
The ideal candidate will:
- Be computer literate, with excellent keyboard skills
- A working knowledge of using bespoke systems – Excel would be advantageous
- Previous experience working within a customer service/administration environment is desirable
- Possess good listening skills and very polite telephone manner (essential)
- To provide Customer Service Excellence to all customers/staff
- Have a keen eye for detail and an organised, methodical approach to their work
- Ability to keep up to date of latest information about products and services
- Proven ability to prioritise workload
- A self-motivated candidate with the attitude and approach to succeed
Call Lily or Leanne on or email
INDCOM
