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Customer Services Technician (Joiner)
Salary: £32,000-£34,000 plus bonus and company vehicle (van)
Location: North East
Working Hours: Monday-Thursday 8am-4:30pm, Friday 8am-3:30pm
Role Requirements:
Ideally a time-served joiner.
Able to demonstrate they are a team player.
Possesses a keen work ethic, excellent communication skills, desire and drive to succeed.
Exhibits empathy and sympathy in equal measures when dealing with customers.
Smart, punctual, honest, and reliable.
About the Role:
Are you ready to be part of an innovative team dedicated to building better homes and communities? On behalf of our client, a 5-star housebuilder, we are seeking a dedicated Customer Services Technician to join their dynamic Customer Services team in the North East region. This is an exciting opportunity for a skilled tradesperson to thrive in a supportive and rewarding environment.
What We Offer:
Competitive Salary: £32,000-£34,000 plus performance-based bonus
Company Vehicle: A van provided
Holidays: 25 days holiday per year
Pension Scheme: Secure your future with our pension plan
Optional Healthcare: Access to healthcare benefits
Professional Growth: Opportunities for career development and progression
Key Responsibilities:
Carrying out defect repairs in occupied properties.
Coordinating with nominated contractors and suppliers for remedial works in occupied homes.
Collaborating with your Line Manager to develop effective solutions for complex remedial activities.
Building positive relationships with colleagues, particularly site teams.
Communicating with the Customer Service Hub regarding completed or ongoing remedial activities.
Handling all assigned tasks efficiently and within charter timescales.
Acting professionally and courteously at all times with customers, colleagues, and subcontractors.
Understanding and adhering to NHBC Technical Standards & Guidelines.
Demonstrating sound decision-making skills and the ability to use your initiative to solve problems.
About You:
A clean driving license.
A time-served tradesperson with a team player mindset.
Strong work ethic, excellent communication skills, and a drive to succeed.
Empathy and sympathy when dealing with customers.
Punctual, honest, reliable, and presentable.
Diversity, Equity, and Inclusion Statement:
We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We believe that diverse perspectives drive innovation and better decision-making. We welcome applicants from all backgrounds and encourage individuals from underrepresented groups to apply.
Join us in creating homes and communities where people and nature can thrive. Apply today to be part of our client's journey!
