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We have a brand new, fantastic opportunity for an experienced Business Development Manager to join an outsourced customer-centric contact centre solution, dedicated to the hospitality industry.
With clients spreading across hotels, travel agents and attractions, your role will be focused on driving new business opportunities and new clients that have a need for call handling /admin support or conference/group & bedroom reservations support.
The role will cover all aspects of the sales funnel through to onboarding - inbound and outbound sales, CRM management, prospecting, business development, attending and hosting networking events through to contracting and onboarding of new clients. Our client’s ideal candidate will thrive in a sales culture, be naturally ambitious and entrepreneurial in spirit. You’ll work alongside the Head of Operations to put together a B2B strategy and sales plan to secure relationships and to sustainably drive revenues and profits from commercially successful opportunities.
On offer is a salary of £32.5k plus uncapped bonus structure and other industry benefits, so if this role is of interest to you, please apply online.
Role of Business Development Manager:
- To develop a strong and robust sales approach to drive new business.
- Act as first point of contact for all new business enquiries, responding to client enquiries in accordance with company SLAs.
- Proactively source new business opportunities, preparing commercially astute proposals.
- Negotiate contract terms and close deals to achieve sales targets.
- Work with the Head of Operations and Group Operations Director to identify and secure new opportunities for building and developing strategic relationships with various associations and organisations.
- Work closely with the sales and marketing teams to enhance company visibility and awareness.
- Achieve monthly KPIs based on both appointments set and pipeline objectives.
- Maintain industry leading knowledge of the UK Contact centre / Hospitality industry.
- Act as an ambassador for the wider group - identifying cross-selling opportunities to other parts of the business where appropriate.
- Build awareness of competitor activity locally and nationally and bring to the table information and ideas to challenge and improve our product and service offerings.
- Prepare weekly and monthly activity reports for the wider management team and stakeholders (internal/external) as required.
- Provide training for contact centre team on any new clients as part of go live planning.
- Attend industry specific events to cultivate sales leads and keep updated on industry trends.
Skills required for the role:
- Recent experience in a similar BDM role within the leisure travel, hotel, hospitality or corporate travel sector
- Sales and solution driven
- Strong negotiation skills
- Pro-active and driven approach
- Willingness to travel within the role
If you’re interested in learning more about this Business Development Manager role, please press the apply online button now!
Not for you? Then please visit our website to view the other exciting roles we have available; www.succeed-recruitment.com
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