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Customer service representative
Customer Service Advisor - Gosforth

Customer Service Advisor - Gosforth

Posted 8 hours ago, valid for a day

Newcastle Upon Tyne, Northumberland NE19 2BG, England

£12.91 per hour

Full Time

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Sonic Summary

The job offers a hybrid working model with a pay rate of £12.91 per hour, increasing in April.
Candidates are required to have at least 6 months of experience in customer service roles.
The position is based in Gosforth and includes 38 days of annual leave along with a 35-hour work week for a balanced lifestyle.
Duties include inbound customer service, processing requests, and reporting suspicious calls, with training provided for the first 5 weeks in the office.
After an initial 6-month agency contract, there is potential for a permanent position with additional benefits such as private medical care and enhanced maternity/paternity leave.

Hybrid working, £12.91 per hour with an increase in April, 38 days annual leave, 35hrs per week for an excellent work life balance.7hrs shifts per day across Monday - Saturday between 8-6 (on Saturdays the latest you'll work is 3pm!)Gosforth based, free parking, training for 5 week is office based, thereafter hybrid working if preferred.Start dates available in April 2025Duties:

inbound customer service
processing customer requests
verifying customer identity
updating customer records
reporting suspicious calls to the fraud department
providing a high standard of customer service

Initially you'll start on an agency contract for 6 months, with the view to move to a permanent contract where you will receive the below additional benefits:

38 days annual leave AND paid well-being days
career progression
Private medical
8% employer pension contribution
hybrid working
enhanced maternity/paternity (20 weeks full pay!)
and many more benefits!

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