Customer Service Advisor

• Salary: £23,600 - £25,000 (depending on experience)
• Hours: Full-time - Flexibility from Monday to Sunday
• Location: Quorum Business Park, Newcastle Upon Tyne

Join the buzzing General Insurance team, where we help customers with their home and motor insurance—and have fun doing it. Whether you're solving problems or celebrating wins, you’ll be part of a team that values energy, empathy, and excellence.

• Listen like a pro and guide customers through policy updates, sales, and renewals

• Champion our digital tools and help customers take control

• Handle a mix of inbound calls with confidence and care

• Deliver solutions that make people feel heard, understood, and supported

• Keep everything on record—details matter!

• Handle complaints with heart, especially when customers are vulnerable

Start with in-depth, on-site training in our lively graduate bay. Once you're confident, you’ll move into our 'Moments That Matter’ hybrid setup—working from home most days, with in-person team meetups to stay connected and inspired.

• A natural people person with a passion for service

• Experience in customer-facing roles—call centre, retail, hospitality, leisure? Perfect.

• A multitasking wizard who’s tech-savvy and confident with Microsoft Office

• Calm, clear communication—even when things get busy

• Tesco Clubcard - 10% off (15% on paydays!)

• 7.2 weeks of annual leave - plus the option to buy more!

• Wellbeing perks - 24/7 virtual GP, cycle-to-work scheme & more

• Family-first policies - enhanced maternity, paternity & shared parental leave

• Big-brand discounts - save on everything from holidays to high street shops

• Pension match up to 7.5% and life assurance to give you peace of mind

If you're ready to bring the energy, make an impact, and grow with a team that supports your success—you’ve found your place.DisclaimerCCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, personal data will be held on our secure internal CRM system for a maximum period of 24 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 5 years inactivity your CV will be deleted permanently from our database.This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.