Team Leader

My client is a fast-paced contact centre based in Newcastle Upon Tyne. With their team-focused culture and commitment to delivering excellence, this is an exciting opportunity for a Team Leader ready to make a real impact and lead by example with integrity and consistency.

The Role

• Deliver a service in line with contractual KPI’s and RTT, implementing solutions timely to mitigate any risk to delivering service.
• Identify and address operational performance issues pro-actively.
• Provide performance updates and reports where required in line with business requirements.
• Manage, coach, develop and appraise team members, building a succession pipeline.
• Ensure a continuous improvement of operational excellence, ensuring colleagues are working in a consistent way and in line with governance and process excellence.
• Identify opportunities to continually improve their processes by removing waste to improve colleague and customer experience.

The Person

• Previous Team Leader experience managing teams of up to 15 FTE.
• Passionate, strong decision maker that leads by example.
• Strong leadership skills to guide and support team members.
• Able to build strong collaborative relationships across the business to drive continuous improvements.
• Experience working within a fast-paced contact centre environment.

This is a fantastic opportunity to join a growing organisation at an exciting time.

Hours are 37.5 per week Monday to Friday between 8.30am - 5pm with no evenings, weekends or Bank Holidays.

If you feel you have the qualities our client is seeking, please forward your CV and covering letter indicating your current package Jamie Beckwith at GEM Partnership or for a discreet conversation call our Peterlee office.