Resident Services Coordinator

Job Title: Resident Services Coordinator
Hourly Rate: £12.21
Working Pattern: 8am - 8pm, 4 days on / 4 days off (including some weekends)
Location: Newport
Reports To: Site Manager

We are seeking a friendly, organised, and proactive Resident Services Coordinator to join my clients on-site team. This front-facing role is ideal for someone with a hotel receptionist background or similar.

• Provide a warm, professional welcome to residents and guests upon arrival.
• Answer phone calls and respond to resident and guest enquiries efficiently and helpfully.
• Manage incoming mail and parcel distribution.
• Take payments from residents and issue receipts.
• Follow up on outstanding resident payments in a polite but firm manner.
• Process bookings for on-site guest rooms.
• Check in guests and issue keys as required.
• Perform routine fire alarm testing in accordance with health and safety protocols.
• Use front-office systems to update resident and guest information.
• Monitor and maintain reception systems and administrative processes.
• Use Sage (or similar systems) for financial processing, where applicable.
• Support general site safety and assist during incidents or emergencies when required.

• Previous experience in hotel reception, hospitality, or front desk services.
• Confident and clear communicator with a strong customer service focus.
• Comfortable handling payments and using basic finance systems (Sage experience desirable).
• Able to remain calm under pressure and manage multiple tasks.
• Organised, punctual, and able to work independently on a set shift pattern.
• Basic IT literacy and confidence using booking or property management systems.

• This role follows a rotating shift pattern: 4 days on, 4 days off (including weekends).
• Full training on internal systems and procedures will be given.

How to Apply:
To apply for this role, please submit your application via the 'Apply' link, or you can call the Branch and speak to Shannon You will need to provide a detailed CV outlining how you meet the essential criteria for the position.

Brook Street UK Ltd are an equal opportunities employer

Brook Street NMR is acting as an Employment Business in relation to this vacancy.