- Provide first-line support and signposting to appropriate internal or external services
- Deliver high-quality administrative support to the Student Support team, including document tracking, data management, and form preparation
- Liaise with feeder schools to obtain safeguarding documentation and assist with transferring information to internal systems
- Monitor enrolment compliance and system access for new starters in line with KCSIE (Keeping Children Safe in Education) requirements
- Assist with administration of the safeguarding system, including collation of key data
- Offer first-instance support to students presenting low-level wellbeing concerns and refer as appropriate
- Minimum grade C in GCSE English and Maths (or equivalent)
- Demonstrated commitment to continuing professional development (CPD)
- Previous experience in a similar administrative or student-facing role
- Experience supporting learners with additional needs
- Excellent communication and interpersonal skills
- Ability to work effectively with students aged 16+
- Strong IT, organisation, and record-keeping skills
- Calm, empathetic, and professional approach when dealing with student concerns