Collections Advisor

ACS Recruitment Solutions Ltd

Posted 4 days ago, valid for 11 days

Northampton, Northamptonshire NN6 9EZ, England

Full Time

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Sonic Summary

The Collections Advisor position in Lamport, Northants offers a competitive salary based on experience.
The role involves engaging with customers through various communication channels to agree on fair repayment solutions while ensuring compliance with regulations.
Candidates should possess excellent communication skills and a customer-first mindset, with attention to detail being crucial.
While previous experience in collections or financial services is desirable, it is not essential for applicants.
This permanent position provides opportunities for development within a supportive team that values fairness and integrity.

Collections AdvisorLamport, NorthantsSalary - Competitive DOEAre you a strong communicator with a passion for delivering fair outcomes to customers? If so, we have an opportunity to join our client's growing Collections Operations team on a permanent basis.About the RoleAs a Collections Advisor, you’ll play a vital part in the customer support journey. Using phone, email, SMS, and written communication, you’ll engage with customers to agree on fair and affordable repayment solutions—always ensuring compliance with industry regulations and delivering excellent service.You’ll also administer rule-based trace products and manage inbound communication from customers and third parties such as Debt Management Companies. Your attention to detail will ensure that every customer interaction is accurately recorded and that all regulatory and client obligations are always met.Key Responsibilities

Communicate with customers via telephone, email, SMS, and letters
Agree affordable repayment solutions in line with client expectations
Handle both inbound and outbound contact
Process and update customer records using the internal system (Debtrak)
Administer trace instructions in line with internal policy
Ensure compliance with FCA regulations and company procedures
Contribute to a customer-centric culture, ensuring fair treatment at all times

What We’re Looking For

Excellent verbal and written communication skills
A customer-first mindset with a fair and empathetic approach
Strong attention to detail and administrative accuracy
Ability to follow structured procedures and meet regulatory requirements
Resilience and confidence in handling sensitive conversations
Previous experience in a collections, contact centre, or financial services role is desirable but not essential

What is on offer?

A competitive salary
Be part of a supportive and purpose-driven team
Opportunity for development and progression
Work with a company that values fairness, professionalism, and integrity
Training provided on systems and regulatory standards

If interested, please apply here, or call Kim to discuss further.

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