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Job Title: Property Manager (Estates)
Location: Harlow (CM20)
Working Hours: 37 hours per week
Salary: Up to 40,000 (dependent on experience)
Role Overview
We are seeking an experienced Property Manager (Estates) to oversee a portfolio of residential developments. You will be responsible for delivering exceptional service, ensuring compliance with legal requirements, and maintaining strong relationships with stakeholders.
Key Details
- Office/Home-Based: Hybrid working pattern (within reasonable commute to Harlow)
- Office Days: 3 days per week
- Portfolio: Around London in small catchment areas
- Sites & Units: Approximately 15-18 sites, (Apply online only) units
- Experience Required: Minimum 2 years in property management; ideally ATPI qualified
Key Responsibilities
Communication & Client Service
- Respond to communications promptly (48 hours for written, 24 hours for calls).
- Maintain professional correspondence with leaseholders, contractors, and stakeholders.
- Provide regular updates to development directors and proactively improve service levels.
Property Management
- Manage day-to-day operations across assigned developments.
- Ensure smooth handovers between managing agents and maintain accurate development plans.
Legal & Compliance
- Interpret and uphold leases and contracts.
- Stay updated on legislation and adhere to industry codes of conduct.
- Organize and minute AGMs, EGMs, and residents' meetings.
Financial Management
- Prepare and present annual service charge budgets.
- Liaise with credit control for recovery of service charges.
- Monitor financial positions and authorize invoices.
- Ensure timely completion and filing of service charge accounts.
Services & Assets
- Maintain annual contracts and statutory testing for mechanical/electrical assets (e.g., lifts, gates).
- Manage service contracts for cleaning, gardening, and other site services.
- Oversee on-site staff, training, and equipment.
- Review utility suppliers regularly for best value.
Health & Safety
- Keep documentation up to date and ensure compliance.
- Address issues raised in reports promptly.
Insurance
- Ensure appropriate insurance policies are in place.
- Manage valuations and claims for communal areas.
Major Works
- Plan and implement major works projects within budget.
- Support the Project Management team with execution.
Site Maintenance
- Conduct regular site visits and issue reports within 48 hours.
- Manage reactive maintenance requests efficiently.
General Duties
- Maintain accurate records and databases.
- Attend internal meetings and relevant industry exams.
- Hold a valid driving licence for site visits.
