Account Manager

The Role: - To assist and support the Head of Trade Sales and the Account Management Team in meeting the overall objectives of the Department.

Based at Head Office

Reporting into the Head of Trade Sales,

Monday – Friday 08.00 – 17.00 (40 Hours per Week, 1 Hour Lunch)

Benefits:

• Additional leave
• Bereavement leave
• Casual dress
• Company pension
• Cycle to work scheme
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• Health & wellbeing programme
• On-site parking
• Sick pay
• Store discount

Applicants for this position will need to:

Have a strong focus on customer services and ability to build robust ongoing relationships with accounts

To be sales and results driven

Ability to identify and gain new business

Flexibility in responding to changing customer needs and able to prioritise workload, sometimes to short deadlines

Proactive, lateral thought processes, and an ability to identify solutions

Computer Confident with a proficient knowledge of Microsoft Excel

Excellent verbal and written communication skills

Self-motivated individual, comfortable working within a small team

Ability to represent the Company in a professional and authoritative manner

Previous Account Manager experience preferred

Key Aspects of The Role

Deliver excellent customer service by responding swiftly to queries and concerns from customers

Actively pursuing all sales leads, negotiate sales, follow up on all estimates and making timely follow-up calls to maximize effect of effort put in to providing estimates

Providing an efficient, friendly and professional point of contact

Develop and maintain good working relationships with customers and colleagues

Ensure all commitments to customers are realistic, achievable and completed

Introduce new products and promote them to customers

Develop an understanding of customer door schedules and drawings

Dealing with customer complaints in a timely manner

Wherever possible identify improvements to processes to enhance customer service, reduce costs and improve margins etc

Working in an organised manner to optimise efficiency

Maintaining up-to-date, comprehensive knowledge of all Todd Doors’ products and services, whilst building awareness of competitors’ activities

Updating customers on delays and order status

Diarising site call off dates and being proactive in calling customers pre-delivery to ensure goods are still needed

Arranging collection and replacement of damaged or faulty goods.

A willingness to provide administrative support within the Account Management Team

Ensuring all paperwork and systems work is kept in a clear, orderly fashion so that tasks may be followed up by others

The ability to cover for colleagues during times of absence