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Job Title: Technical Service Specialist
Location: Norwich
Pay Rate: 38k per annum
Duration: 12 Months
Work mode: Onsite
Responsibilities
- Provide backup first line service to client (Service interventions requiring less than 4 hours labour time)
- Schedule and perform planned maintenance activities
- Assist with instrument installations
- Success in this role is measured by service key performance indications level achievement, customer satisfaction score (NPS) and economical profitability and growth per district
Knowledge, Skills and Abilities
- Bachelor's degree or equivalent qualification or experience required
- Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred
- Proven track record in a similar position, supported by management and customer references preferred or Graduate entry program.
- Successful engagement with customers, specifically lab staff.
- Technical expert for product line responsibility
- Strong communication skills
- Ability to identify and drive resolution of issues
- Strong experience in use of analytical tools and software
Key Performance Metrics
- Service Level Achievement
- 100% renewal rate of profitable business
- Customer Retention Rate
- Net Promoter Score
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
