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Graduate Engineer, Norwich: As a Technical Service Specialist in the retail industry, you will support customers by resolving technical issues and ensuring a seamless service experience. This role in Maidenhead requires a detail-oriented individual with excellent problem-solving skills.
Client Details
Graduate Engineer, Norwich: The employer is a medium-sized organisation operating within the Pharmaceuticals / Medical Devices industry, known for its customer-focused approach. They strive to deliver exceptional service and maintain strong technical support standards.
Description
Graduate Engineer, Norwich:
- Provide first-line technical support to customers (likely to be Lab Staff) via phone, email, or other communication channels.
- Diagnose and resolve technical issues promptly to minimise customer downtime.
- Maintain accurate records of customer interactions and resolutions.
- Collaborate with internal teams to escalate and resolve complex issues.
- Assist in creating and updating technical documentation and FAQs for customers.
- Offer guidance on the use and maintenance of products and services.
- Monitor trends in customer queries to identify potential improvements to service offerings.
- Ensure compliance with company policies and standards during all interactions.
Profile
A successful Technical Service Specialist should have:
- You will have a degree in Electrical Engineering, Mechanical Engineering or a Medical Technology Degree
- Strong problem-solving and analytic skills to diagnose technical issues.
- Experience building or designing - This can be degree specific or something like maintaining a car or repair drones in you personal like.
- A customer-focused mindset with a commitment to delivering high-quality service.
- Ability to work collaboratively within a team and independently when needed.
- Flexibility to adapt to changing priorities in a fast-paced environment.
- Based in Norwich and ideally drive or at least be happy attending work on customer sites locally to Norwich
Job Offer
- Competitive salary ranging between 35,000 and 38,000, depending on experience.
- Fixed-term contract providing stability and structure.
- Opportunity to work in the retail industry with a focus on technical service excellence.
- Located in Norwich, offering a convenient and accessible workplace.
- Supportive company culture with a focus on professional development.
