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We are looking for a team of Customer Service Representatives who are ready to dive into the world of life and pension policies, delivering top quality service that puts our client’s customers first.
Job Title: Customer Service Representative
Industry: Financial Services, Life & Pensions
Type: Full time, Permanent
Location: Norwich
Salary: £25,000 per annum plus benefits
Start Date: As soon as possible
The Role:
- You will be handling a mix of inbound and outbound calls, emails, and written requests, aiming to resolve queries first time and in the right way.
Essential skills and experience:
- Experience in working within financial services, ideally in life and pensions
- Experience in speaking to customers about their life and pension policies, confidently, and with empathy. Taking ownership, making sure every customer feels heard and supported.
- Great communication skills and a natural ability to listen.
- A calm, customer-focused approach, even when things get busy.
- Strong attention to detail and a knack for getting things right first time.
- Comfortable using computers and learning new systems.
- A team player who is open to feedback and always looking to improve.
