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Customer Service Representative
Red Recruitment is recruiting a Customer Service Representative for our client based in Norwich who specialise in 24/7 Care solutions on a full time basis.
This role is perfect for someone with an empathetic approach, who likes working in a fast-paced environment delivering outstanding customer experiences to vulnerable customers.
Benefits and Package for Customer Service Representative:
Salary: 24,004.50 Per Annum with bonus of up to 20%
Hours: 37.5 Hours Per Week - Shift pattern Monday - Sunday Between 8am - 8pm
Contract: Permanent
Location: Norwich - Hybrid
- 233hours annual leave holiday increasing with length of service.
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- 24/7 employee assistance programme with an easily accessible app!
- Family and Friend's discounts on our services & products
- Pension Scheme, up to 3% Company matched
- Free on-site parking
Key Responsibilities of Customer Service Representative
- Providing excellent customer service via calls, emails and live chat.
- Receive and respond to queries via email and over the phone
- Engage with customers to resolve payment queries
- Negotiate payment plans and monitor overdue balances
- Handle difficult conversations with empathy and fairness
- Keep accurate records of interactions and agreements in the system
Key Skills and Experience of Customer Service Representative:
- Have an excellent telephone manner
- Can build rapport with customers along with being patient and empathetic
- Are reliable, trustworthy and motivated
- 1 Year experience in customer facing role and display great customer service skills
- Comfortable using a CRM although training is provided
If you have the relevant skills and experience as a Customer Service Representative and are interested in the position, please apply now!
Red Recruitment (Agency)
