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Our client are seeking Customer Services Representatives to handle and resolve customer queries accurately and effectively, ensuring the best possible customer experience. You will take inbound calls and make outbound contact with customers, recognising when they need extra support and tailoring your approach to match their needs and circumstances.
You can expect to build valuable customer relationships by developing a solid understanding of customer intermediary needs while aiming to deliver the right outcome. You will also be responsible for ensuring that all customer security checks are performed and will seek to identify potential problems, taking suitable action to correct or escalate any issues.
Tell me more- Location: Norwich - City Centre (onsite 5 days pw)
- Rate: £25,000 pa plus benefits
- Work Pattern: Monday to Friday
- Start Dates: ASAP
- Duration: 6 month contract
Your day-to-day activities will include:
- Customer Service – Provide award-winning customer support and be part of a supportive team that is all about doing the right thing for our customers.
- Accuracy – Maintain accuracy and accountability in an expanding and fast-paced environment.
- Teamwork – Recognise the importance of working together as a team to maximise team, department, and company results.
- Knowledge – Achieve and actively maintain skills and knowledge of the financial services industry. Focus on sharing knowledge and skills to continue to develop the team and its effectiveness.
- Development – Develop new processes and challenging existing ones to maximise efficiency and accuracy. Focus on personal development to achieve industry and career progression.
What are we looking for?
- Customer Service professionals from a financial services/ corporate background. Recent graduates with a related (Business/FS) based degree will also be considered.
- Excellent communication skills with strong attention to detail and ability to multi-task.
- You will be process-driven and possess a keen eye for detail.
- A passion for customer service with a commitment to deliver on you promises and going above and beyond for our customers.
- Computer literacy and willingness to learn new systems and technologies.
