HR Shared Service and Payroll Manager

Job Title: HR Shared Services Manager – Payroll

Purpose of the Role

The HR Shared Services Manager will support the Group HR Director in delivering a professional and efficient HR Shared Services function. This role is pivotal in driving the strategic roadmap for Payroll and HR Administration, ensuring high standards of accuracy, compliance, and service delivery across all transactional HR and Payroll activities.

Key Responsibilities

HR & Payroll Operations

• Oversee the delivery of HR administrative and payroll services, ensuring timely and accurate processing of employee data and payroll for both employed and self-employed staff.
• Manage payroll deductions, benefits, and payments, ensuring compliance with internal policies and external regulations.
• Respond to payroll queries, manage overpayments, and monitor compliance issues (
• HR Transactions & Benefits Administration

• Lead the processing of HR transactions including onboarding, offboarding, and employee changes.
• Administer employee benefits programs, including pensions, group income protection, and other group policies, ensuring compliance and effective collaboration with stakeholders.

Data Management & Reporting

• Maintain accurate and confidential employee records within HR systems.
• Provide insights and reports on HR metrics to support strategic decision-making.
• Ensure data integrity and contribute to data breach prevention efforts.

Customer Service & Collaboration

• Operate a triage model for handling employee and manager inquiries related to HR policies and procedures.
• Collaborate with HR Advisors, Recruitment, and L&D teams to ensure seamless service delivery, especially in complex HR matters.

Compliance & Governance

• Ensure adherence to HR and Payroll policies, procedures, and legal requirements.
• Lead governance and regulatory reporting including Gender Pay Gap, HMRC submissions, audits, and other statutory requirements.

Process & System Improvement

• Drive continuous improvement initiatives to enhance HR service delivery.
• Identify and implement system enhancements to improve HR and Payroll efficiencies.

Internal Communications

• Support HR internal communications including letters, emails, and notices.
• Maintain accurate and up-to-date HR and Payroll policies, procedures, and forms on internal platforms.

Team Leadership

• Manage the HR Shared Services team, conducting regular 1:1s and performance reviews.
• Monitor and report on key metrics including payroll accuracy and data breaches.

Skills & Experience Required

• Proven experience in HR Shared Services and Payroll management.
• Strong understanding of HR systems and payroll software.
• Excellent knowledge of employment legislation and payroll compliance.
• Strong analytical and reporting skills.
• Exceptional communication and stakeholder management abilities.
• Experience in leading and developing teams.

Desirable Qualifications

• CIPD or equivalent HR qualification.
• Payroll certification or relevant financial qualification.

For more information about the client or the role please do call the Norwich office of Reed and ask for Andrea Makings or Maxine Ettridge

Please also request Andrea or Maxine on Linkedin