IT Support Technician

IT Support Technician (First Line Support)
Norwich
Up to 25,000 per annum
37.5 hours per week, Monday to Friday

Are you a tech-savvy problem solver with a passion for helping others? We're looking for an enthusiastic IT Support Technician to join our dynamic team in Norwich. If you have a "can do" attitude and enjoy tackling technical challenges, this could be the perfect role for you!

REED Technology are working with a client who require an IT Support Technician, you'll be the first point of contact for end-users, providing top-notch technical support via phone, email, and in-person. You'll troubleshoot hardware, software, and network issues, ensuring our IT systems run smoothly. Your responsibilities will include:

• Resolving technical issues and providing excellent customer service.
• Installing, configuring, and maintaining computer systems and peripherals.
• Performing regular system maintenance and updates.
• Assisting with the setup and deployment of new equipment.
• Keeping accurate records of support requests and resolutions.
• Collaborating with the IT team to solve complex problems.
• Ensuring compliance with IT policies and procedures.

To succeed in this role, you should have:

• Experience troubleshooting software in a Windows desktop environment.
• The ability to diagnose and resolve IT hardware issues.
• A solid understanding of Local Area Networking (LAN).
• Previous experience in an IT help desk service.
• Good knowledge of printers and multifunction devices.
• Your own transport to move IT equipment as needed.

Desirable Qualifications:

• CompTIA A+ and N+ certifications.
• InTune experience

Skills and Personal Qualities:

• Clear and professional communication skills.
• Strong teamwork and customer care abilities.
• Versatility and confidence in your technical skills.
• The ability to work under pressure and manage your workload.
• Enthusiasm and attention to detail.

Working Arrangements:

• Based in our Norwich office, with occasional travel to other locations (so you must have a valid clean driving licence and your own vehicle)
• A fast-paced, dynamic environment where you can handle multiple tasks and priorities.
• A collaborative and supportive team atmosphere.
• Occasional out-of-hours work to address urgent issues or perform maintenance tasks.

If this sounds like an opportunity you are interested in and you have some relevant experience in the above description, please apply using the link provided.