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Contract Personnel are excited to be working with a business based in Norfolk who are seeking a Field Service Supervisor to join their team. This role is pivotal in ensuring a world-class level of service across all field service activities in the UK and other supported markets worldwide. The successful candidate will be responsible for managing a team of direct reports, including recruitment, appraisals, and all aspects of employee relations, while also making efficient and timely contributions.
Key Duties and Responsibilities:
- Deployment and optimisation of the maintenance programme
- Organising training programs for Service Technicians
- Develop visible and accurate stock reports for machine and component utilisation
- Manage field returned equipment and liaise with Global Asset Coordinator
- Collaboration with in-house and field trials of equipment
- Deputise for the Technical Services Manager as required
- Leading and motivation of direct reports
- To abide by all statutory requirements including those relating to health and safety
- To ensure you read, understand and fulfil your responsibilities under the company’s equal opportunities policy in place from time to time
- To adhere to and promote all company policies and procedures in place from time to time including those relating to HR and health and safety
- To undertake any other reasonable duties as directed by the Technical Services Manager
Person Specification:
- NVQ Level 3 in electrical, mechanical or other appropriate engineering discipline
- Worldwide based company exposure
- Development of tools on desktop
- Producing and reading reports
- Attention to detail with a high level of accuracy
- Able to make timely and accurate decisions
- Strong analytical mind to generate monitoring tools
- Excellent interpersonal skills
- Driven and self-motivated
- Hold a full UK driving licence – no travel restrictions
- Hold a FLT licence
- Excellent telephone / email manner to deliver good customer service
- Willing to take ownership of tasks and maintain focus seeing through to timely completion
- Demonstrate an organised and methodical approach to daily tasks
- Must be prepared to travel world wide
More Information:
- Up to £46,000
- Mon-Thurs 8:00-16:30, Fri 8:00-14:00 (flexibility on this)
- Parking available
