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Purpose of the Role
The main purpose of the role is to maintain a presence on the front reception desk offering assistance to all personnel visiting from daily visitors to permanent tenants. Sustain a professional outlook to delivering an exceptional service and creating a lasting impression to all, reporting to the Business Support Manager.
Key Responsibilities
- Meet and greet visitors in a friendly and professional manner delivering world class service
- Manage the switchboard in a professional and effective manner answering all calls adhering to company policy
- Manage customer enquiries in person and via email to a high standard
- Postal distribution and organisation of couriers when required
- Corporate Responsibility – Charity Donations – accurately count, bag, bank and record all the monies to be sent to the centres Charity of the Year
- Processing of Car Park Season Pass tickets, renewals and support with car park queries using the car park software system
- Manage room bookings and prepare meeting rooms (including provision of refreshments when required) to a high standard
- Responsible for stationery/catering orders
- Manage uniform distribution and stock control, ensuring stockroom is kept clean and tidy
- Managing lost property received within the centre, logging, and destroying as per company policy and legislation
- Provide admin duties and tasks as and when required by the Business Support Manager and other management requests
Skills, Knowledge and Experience
Qualifications & experience
Essential:
- Excellent interpersonal, customer services skills and professional phone manner
- Able to act with integrity and ensure all administrative information relating to the business is kept confidential (in compliance with Data protection legislation)
- A good working knowledge of Microsoft Office (Outlook, Microsoft Excel, Word, and Powerpoint)
- Strong organisational skills - able to prioritise their workload to meet the daily demands of the role
- GCSE Grade C or above in English & Maths
- Office environment experience, polite, and well presented combined with strong communication skills
Desirable:
- Cash handling experience
Working Hours - Monday to Friday – 22.5 hours a week x 2 roles
Role 1 - 08.45 - 13.15
Role 2 - 13.00 - 17.30
Salary - £12.49 p/h £14,613.30 p/a
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Please see our Benefits Booklet for more information.
