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Are you a skilled IT professional with a passion for problem-solving and a customer-focused mindset? My client, a global organisation at the forefront of innovation in their industry, is seeking an IT Helpdesk Analyst to join their dynamic support team. You’ll play a vital role in providing technical support across Europe, the USA, and Asia as part of a “follow-the-sun” 24/7 model.
This role is ideal for someone with at least 2 years' experience in 1st and 2nd line support who thrives in fast-paced environments and enjoys working both independently and collaboratively.
Key Responsibilities:- Deliver professional support via email, phone, and service desk portal to remote and on-site users
- Log and manage incidents through to resolution using an ITSM tool
- Monitor systems and respond proactively to alerts
- Manage IT assets and user access to internal and third-party systems
- Support and maintain hardware/software systems and resolve technical issues
- 2+ years' experience in a Service Desk/Desktop Support role
- Strong communication and troubleshooting skills
- Familiarity with ITSM tools (e.g., Freshservice) and ITIL processes
- Solid knowledge of Windows desktop/server environments, Active Directory, and basic networking
- Experience with business systems like SAP B1, Salesforce, and endpoint management tools like InTune
- Exposure to O365 or Google Workspace
- Competitive salary based on experience
- Pension and private healthcare (single cover)
- Employee rewards platform with discounts across major retailers
- Ongoing training and professional development
If you're ready to grow your IT career in a collaborative and supportive global environment, we’d love to hear from you.
Apply now to join a team that’s making a real impact through technology.
IT Helpdesk Analyst (1st & 2nd Line Support)
