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Client Services Manager
Location: Oxford
Job Type: Full-time, Permanent
Salary: Up to 45k DOE
My client is a leading provider of high-quality, innovative signage solutions. They help businesses-from top property developers and premium housebuilders to renowned blue-chip brands-make a lasting visual impact.
They are seeking an experienced Client Services Manager to lead and grow their dynamic team of project managers. You will take ownership of key client relationships, ensuring exceptional service delivery, while driving team performance and continuous improvement.
Key Responsibilities
- Act as a key point of contact for high-value clients, developing strong relationships and ensuring their signage needs are met with excellence.
- Lead, mentor, and manage the project management team, overseeing day-to-day operations and supporting professional growth.
- Coordinate regular meetings with clients to monitor satisfaction, resolve issues, and inspire repeat business.
- Oversee compliance with client contracts and internal service-level agreements.
- Work closely with internal teams-including Production, Studio, and Installation-to deliver projects on time and to specification.
- Ensure jobs are scheduled efficiently in collaboration with the Installation Supervisor, providing clients with regular progress updates.
- Monitor competitor activity and identify opportunities for customer retention and service improvement.
- Deliver training workshops, document client interactions for team development, and support onboarding of new clients.
- Encourage project managers to identify opportunities for upselling and cross-selling services.
- Conduct regular follow-up with clients regarding quotes, timelines, and satisfaction surveys.
- Carry out site visits and surveys where required.
- Maintain confidentiality and safeguard both client and company intellectual property.
What We're Looking For
- Strong background in account or project management-experience in the signage or large-format graphics industry is highly desirable.
- Proven track record in a client-facing role with previous leadership or people management experience.
- Excellent project management skills with the ability to prioritise, multi-task, and stay calm under pressure.
- Clear, confident communicator-both written and verbal.
- Commercially focused with a proactive, customer-first mindset.
- Proficient in Microsoft Office and other relevant software tools.
- Willingness to work additional hours when needed to meet deadlines.
- Full UK driving licence required.
If this sounds like your perfect job, apply via the link or contact Louise @ KRG for a confidential chat on (phone number removed)!
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