Comms Helpdesk Engineer

Our client is a fast growth tech company providing IT & Comms support to small and medium businesses throughout the UK.

They are looking for a skilled and enthusiastic Comms Helpdesk Engineer with experienceinVoIP/SIP and IP networks. The successful candidate will handle 2nd-line technical tickets, resolve and triage issues, and, when necessary, escalate them to theengineering team. This role may also involve visiting customer sites for on-site support.

Main duties:

• Handle 2nd line tickets requiring technical support for VoIP systems
• Troubleshoot and resolve VoIP, SIP and networking related issues
• Investigate and monitor telecoms, WI-FI and networking issues
• Visit client sites to diagnose and repair VoIP services
• Deliver first class customer service at all times.

Experience required:

• Proven knowledge and experience with VoIP technologies, SIP messaging, call flows and packet capture analysis.
• Strong understanding of IP networks, TCP/IP and troubleshooting network related issues.
• Familiarity with IP PBX systems and their configuration
• Ability to troubleshoot
• Full driving license

Preferred Qualifications:

• Certifications in relevant technologies (CompTIA, Network+, CCNA)
• Experience with specific VoIP platforms (Asterisk, Hosted Cloud Telephony)
• Familiarity with network monitoring tools and software

This is an excellent opportunity to join an extremely fast growth technology company with a nationwide presence. This role is Monday to Friday 9am - 5.30pm and does not offer hybrid or remote working.

Pure Recruitment acts as an employment agency for permanent recruitment and is an Equal Opportunities Emplyer.

By applying for this role your details will be submitted to Pure Recruitment Ltd.