Back to search
This is a fantastic opportunity to join a market leading manufacturing firm based in Peterborough. If you’re looking for Customer Support jobs in Peterborough or want to develop your career in a supportive team environment, this could be the role for you.
The Job – Customer Support Administrator (Peterborough)
If you are searching for Administrator jobs in Peterborough or have experience in customer service and admin roles, this position offers excellent long-term prospects.
- Manage inbound customer enquiries via email and phone.
- Investigate and resolve a range of customer queries.
- Log and process sales orders, working closely with the wider business.
- Produce quotations.
- Provide technical support to customers.
- Manage customer complaints.
- Oversee delivery schedules – arranging transport/collections when required.
- Back order management.
- Update and manage an internal CRM system.
- Support an external sales team, providing stock and lead time information.
- Communicate effectively with internal teams and third parties.
- General office administration.
The Individual – Customer Support Administrator
- Strong team player.
- Previous experience in a B2B product-based customer support role would be a distinct advantage.
- Excellent written and verbal communication skills.
- Able to solve problems effectively and efficiently.
- Able to multi-task and manage high volumes of work.
- Tenacious and able to work under pressure.
The Company / The Benefits
- An ambitious and successful SME, operating globally from its Peterborough headquarters.
- An established and well-regarded employer in the local Cambridgeshire market.
- A great team environment, with a strong emphasis on employee engagement.
- Working hours, Monday to Friday, 8.30am – 5pm (office based)
- Salary, up to £28,00 per annum
- 25 days holiday (increasing with length of service), plus bank holidays.
- Life Insurance.
- Employee incentive scheme, shop discounts, etc.
- Generous pension scheme.
Location: Peterborough (commutable from Cambridge, Stamford, Huntingdon, March, Spalding and surrounding areas).
For more information, please apply or get in touch directly with Lisa Wright Recruitment
