Aftersales Manager

Aftersales Manager – Main Car & Commercial dealership
Peterborough
Basic Salary: £45,000 (negotiable)
OTE: Up to £87,600
Company Car 
Full-Time | Permanent, Monday–Friday, 8:00am–6:00pm
(Occasional Saturday only for sickness/holiday cover – rare)

An exciting and highly rewarding opportunity has become available for an experienced Aftersales Manager to join a large, main dealership site in Peterborough. This is a high-volume environment covering both cars and commercials, with a strong and committed team already in place.

The site has undergone significant positive changes in the past 12 months, with a motivated, high-performing team now established. They are now looking for a strong, process-driven leader to continue driving standards, performance, and profitability.

This role is challenging but incredibly rewarding and offers genuine long-term progression potential — including future Head of Business aspirations for the right person.

Key Responsibilities

• Lead and manage the full Aftersales operation across service and parts.
• Drive workshop efficiency, productivity, profit, and customer satisfaction.
• Implement and maintain strong processes to ensure CSI, warranty, and compliance standards are met.
• Support, coach, and develop a large team to maintain high morale and performance.
• Oversee daily operations, workflow, and customer experience across a busy prestige site.
• Maximise Aftersales revenue, labour sales, parts sales, and upsell opportunities.
• Work closely with the Head of Business on strategy, performance targets, and site improvement plans.

Your Background & Skillset

• Experienced Aftersales Manager within a main dealership is essential.
• VAG brand experience is strongly preferred due to system complexity and warranty processes. (Training can be provided for exceptional candidates without VAG experience.)
• Strong leadership skills with the ability to motivate and align a large team.
• Proven track record of delivering strong Aftersales performance, process adherence, and CSI results.
• Resilient, proactive, and able to manage a high-pressure, high-volume prestige environment.
• Ambitious and career-driven, with the desire to progress in the future.

Why This Role?

• High-earning potential with OTE up to £87.6k.
• Opportunity to lead a large, improving site with a committed team.
• Prestige environment with strong brand recognition.
• Future progression opportunities, including potential Head of Business development.
• Supportive management and investment in training where needed.

For further details on this Aftersales Manager role in Peterborough and other positions across the automotive sector, please submit your CV to Stacey Hunt of ACS Automotive Recruitment Consultancy.