- Managing a portfolio of around 300 accounts across diverse sectors, ensuring customers are up-to-date with payments
- Engaging directly with clients, resolving queries and chasing debts via phone, email and letter
- Working collaboratively within a team of 3 credit controllers
- Handling the accounts email inbox and dealing with any queries
- Raising credit notes, allocating cash to correct accounts
- Negotiating and agreeing payment plans for collection of arrears
- Putting accounts on hold if payments aren’t met
- Performing credit checks on customers
- Previous experience in a similar role, such as Credit Controller / Credit Control Clerk / Accounts Receivable Clerk / Accounts Assistant / Finance Assistant / Customer Service Advisor / Customer Service Representative / Sales Ledger Clerk
- Confidence in communicating with customers via phone and maintaining excellent customer service
- Working knowledge of credit control processes
- To be immediately available
- Flexible hours
- Great transport links
- Free, onsite parking