Back to search
- Annual Salary: £45000 to £55000
- Location: Poole
- Job Type: Full-time, Office-Based - 40 hours
Join our team as an Account Manager and leverage your proactive, customer-focused approach to drive business growth and build strong relationships. This role is perfect for someone passionate about delivering exceptional service and identifying new opportunities within our customer base.
Day-to-day of the role:- Make a high volume of proactive outbound calls and respond to customer emails promptly.
- Schedule appointments for Business Development Managers (BDMs) and maintain accurate CRM records.
- Manage quote requests, liaising with internal teams to ensure accuracy on stock, pricing, and delivery.
- Analyse customer accounts to identify growth opportunities and whitespace products.
- Maintain and update CRM and ERP systems with all customer interactions and account details.
- Handle customer complaints professionally, ensuring timely resolution and documentation.
- Conduct regular account reviews and support BDMs with strategic planning.
- Stay informed on industry trends and customer needs to suggest relevant product ranges.
- Collaborate with internal departments including Finance, Marketing, and Procurement to ensure seamless service delivery.
- Experience in B2B or B2C account management or sales.
- Confident in phone and virtual selling.
- Strong commercial acumen and data analysis skills.
- Excellent relationship-building and negotiation abilities.
- Proficient in CRM and ERP systems.
- Personal attributes include being hungry, humble, and smart.
- Proactive and tenacious with a customer-first mindset.
- Emotionally intelligent and a strong communicator.
- Self-motivated and able to work independently.
- A collaborative team player with a positive attitude.
- Competitive salary and performance-related incentives.
- Opportunity to be part of a supportive and energetic team.
- A workplace that values initiative, creativity, and a commitment to excellence.
To apply for this Account Manager position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
