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Guest Services Manager (Full-Time or Part-Time Job Share)
£30k-£35k + Bonus | 25-40 hours/week | Poole office
Our client operate across five premium brands. They provide high-end accommodation for the corporate and leisure sectors.
Due to an increase in workload they are now hiring either one full-time or two part-time Guest Services Managers to lead their Guest Services team. Youll be the main contact for guests post-booking, ensuring their experience is smooth, personal, and exceeds expectations. This includes managing check-ins, coordinating with operations, resolving issues, and delivering exceptional service throughout their stay.
What Were Looking For:
2+ years in high-end hospitality/customer service
2+ years managing teams (5+ people)
Strong leadership, attention to detail, and guest-first attitude
Perks:
Competitive salary + team performance bonuses
28 days holiday (incl. bank holidays)
Flexible working (job share: Sun-Wed / Wed-Sat)
Staff stays, company laptop/iPhone, modern office, wellness perks
