Service Desk Analyst

NAVY MCSU Service Desk Analyst

Location:

QinetiQ PTP, Portsdown Technology Park

Working Pattern:

Full-Time, 6-month contract (PAYE)

Organisational Context

The Royal Navy is undergoing a digital transformation to become a fully digitised and data-driven organisation by 2025. This initiative aims to enhance operational capabilities, maintain alignment with UK allies, and mitigate risks posed by adversaries.

Navy Digital, a newly established Directorate, is leading this transformation by delivering digital, data, and information enablers across maritime operations and business support functions. Within Navy Digital, the Maritime C5ISR Support Unit (MCSU) plays a critical operational role, supporting Royal Navy units globally.

Job Purpose

The Service Desk Analyst will play a key role in supporting MCSU customers by providing first-line IT support, managing user accounts, and ensuring compliance with information management and health & safety regulations. The role is essential to maintaining operational readiness and digital integrity across Royal Navy units.

Key Responsibilities

Provide Service Desk support, raise calls via Remedy, respond to phone, walk-in, and email queries.

Monitor MCSU signal traffic and OPDEFs, raise Remedy calls, notify resolver groups.

Create and manage Remedy accounts on Opnet, issue/reset passwords.

Manage MODNET accounts: creation, deletion, password management, and record maintenance.

Issue MODNET laptops, update RAMT, raise calls for repair/exchange.

Raise catalogue requests for new joiners, name changes, mailbox access, etc.

Support Data Protection compliance.

Attend Security Working Group meetings.

What we are looking for

• Proficiency in MS Office
• Experience with IT
• Experience within a service desk position
• Customer service experience
• Eligibility to undergo Security Clearance (SC)

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.