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We are looking for passionate and dedicated Customer Service Advisors to join our clients based in Lakeside, Portsmouth. The role will be to become the first point of contact for customers dealing with unforeseen travel events. This role is crucial in providing empathy and guidance to customers, ensuring they feel supported through the claims process and making a positive impact during stressful times.
Day to day of the role:
- Investigate, negotiate, and settle travel insurance claims while maintaining a high standard of customer service.
- Assess customer claims against their policies to ensure quick and accurate payment.
- Handle a variety of claims, from lost or damaged baggage to emergency situations like theft.
- Communicate with customers via email and telephone, providing clear instructions and support.
- Collect necessary information and documents to proceed with claims.
- Resolve claims efficiently, ensuring customer satisfaction.
Required Skills & Qualifications:
- Excellent customer service skills with the ability to empathise with customers.
- Strong communication skills, both verbal and written.
- Ability to handle high call volumes and manage email correspondence effectively.
- Detail-oriented with a focus on accuracy and efficiency.
- Capable of working under pressure in a fast-paced environment.
- Proficiency in another language is advantageous and may attract a financial bonus.
Training and Shifts:
- Initial training Monday to Friday, 9:00 am to 5:30 pm for 10 weeks (no holidays during this period).
- After training, shifts are rostered between 08:00 am and 9:00 pm, Monday to Sunday with a mix of shifts and weekends included.
Please apply today for immediate consideration.
