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We are pleased to be working with a well known national brand in Cosham, based at the lovely Lakeside offices. This is an ideal role for a candidate who is experienced in customer services via the phone, webchat and emails, managing client's needs and being able to upsell additional services (This is not a targeted sales based role)
You must want to commit to a role long term and also have the drive to want to progress in a business that can offer opportunities for personal growth.
Working in a contact centre environment the duties include…
- Responding to customer queries in a friendly and courteous manner
- Understand a customer need and the best solution, dealing with any enquiries and keeping the customer updated int e process of their order.
- Update the internal CRM systems and process sales data on Excel in an accurate and efficient manner,
- Processing payments when required.
- Manage customer complaints in a professional manner and help to find a resolution that best for both parties
- Use opportunities to upsell services to customers additional to their general enquiry and advise promotions
- Monitor the inboxes, web enquiries and respond appropriately.
- Provide an accurate quote to the customer and call at a later date to follow up if required.
Experience and Skills required
- Previous telephone based customer service experience
- Confident with the use of MS office including Excel and learning inhouse systems
- Have an excellent attention to details
- Ability to multitask and prioritise
- Able to work as part of a team
- Driven to want to progress in a business and show commitment to the team
- Capable of upselling and discussing promotions to maximise on all orders
Working Hours
Office is open 8am -6pm Monday to Friday.
You will work 8 hour shifts between these hours on a rota
Reward and Benefits
- 25 days holiday + Bank holidays
- Company monthly and yearly events
- Discounts on products for personal use
- Company Pension
- Free onsite parking
- Free Shuttle bus to Lakeside Site from Portsmouth
