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Berry Recruitment is recruiting for a Sales Operative for a fantastic site in Huyton.
Hours - Monday to Friday 9am-5pm
About the Role:
This is a dual-purpose role where you'll be the voice of the brand for both inbound queries and warm outbound calls. Whether a customer is looking to order samples, book a video call, ask questions about artificial grass or carpets, or needs help with an order - you'll be there to guide them.
What You'll Be Doing:
Inbound Sales & Support
- Responding to incoming calls, emails, and web chats from customers across both brands
- Providing friendly, knowledgeable advice on product types, delivery options, installation questions, and suitability
- Assisting with placing orders, checking stock, and processing payments
- Resolving customer queries or complaints quickly and professionally
Outbound Sales (Warm Leads Only)
- Calling customers who have shown interest via sample requests, quote forms, or abandoned checkouts
- Building rapport and helping customers feel confident in their purchase decision
- Following up on leads generated by our paid ad campaigns and video consultations
- Updating lead tracking and CRM systems with call notes and outcomes
Team & Systems
- Collaborating closely with the wider sales, ecommerce, and customer care teams
- Learning the ins and outs of our core platforms (Shopify, CRM tools, order processing software)
- Maintaining a clear and structured communication trail on each customer interaction
- Continuously improving based on training, product updates, and team feedback
What We're Looking For:
- Strong phone and email communication skills - clear, professional, and friendly
- Confidence in handling customer objections and steering conversations towards a sale
- Organised, detail-focused and able to multitask in a fast-paced ecommerce environment
- Experience in ecommerce, flooring, interiors or a similar customer-facing role is a big bonus - but not essential if you're eager to learn
- A team player who brings positivity and initiative to everything they do
What You'll Get in Return:
- A supportive team environment that values your input
- Opportunities for career growth as we expand into new markets and platforms
- Product and sales training tailored to your development
- Staff discounts, team socials, and other company perks
For further information please contact Annabelle Howkins
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
