Customer Advisor Ecommerce

Company description:

ClearCourse

Job description:

Role: E-commerce Advisor

Hours: 37.5 per week, shifts across 5 of 7 days (including some weekends)

Reports to: Customer Services Team Leader

ClearCourse is growing fast — and we’re looking for an Ecommerce Advisor to join our dynamic customer services team. In this role, you’ll be the voice of the company, helping our customers get the very best from our products while delivering an excellent, personalised experience.

You’ll not only resolve customer queries across phone, email, and live chat but also act as a trusted ecommerce partner — advising on best practices and spotting opportunities to retain and grow business relationships.

What You’ll Do

• Handle inbound customer queries via phone, email, and live chat
• Provide personalised support across our ecommerce products and services
• Help customers resolve issues quickly and effectively
• Offer advice on ecommerce best practices to support customer success
• Proactively identify opportunities to upsell and retain customers
• Manage inbound cancellation requests, using questioning and retention tools to retain business
• Promote ClearCourse as a trusted partner by delivering exceptional customer service

What We’re Looking For

• A positive, proactive personality with great communication skills
• Strong interpersonal skills — confident over the phone and in writing
• Experience probing, questioning, and influencing to solve problems
• Call centre experience desirable, but not essential
• Knowledge of websites & ecommerce, with HTML/CSS a bonus

Why Join Us?

• Competitive salary + benefits
• 25 days holiday + your birthday off
• Private medical insurance (Bupa) & health cash plan
• Life assurance & income protection
• Enhanced parental leave & family wellbeing support
• Perkbox discounts & perks
• Generous pension contributions
• Hybrid working model (remote flexibility)

If you love helping customers succeed, thrive in problem-solving, and want to grow your career in a fast-paced ecommerce environment — we’d love to hear from you.

Apply today and help shape the ClearCourse customer experience.