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2nd line applications support analyst

Talent Staffing Ltd
Posted 14 hours ago, valid for 15 days
Location

Reading, Berkshire RG30 3HG

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The role is for an IT Applications Support Analyst tasked with supporting colleagues with business applications.
  • Candidates should have significant experience in a similar position, focusing on customer service and problem-solving skills.
  • Experience with ITIL Frameworks and troubleshooting various software applications like Jira, Salesforce, and SQL is essential.
  • The organization values five-star customer service and offers a collaborative environment with dedicated professionals.
  • An excellent benefits package is provided, and applicants should have relevant experience to apply for the position.

In this role, your primary responsibility will be to support your colleagues with the business applications our client uses.

We are looking for an IT Applications Support Analyst with significant experience working in a similar role, who is customer service focused and can demonstrate strong problem solving and analytical skills.

It is essential that you have demonstrable working experience within ITIL Frameworks, managing and troubleshooting software, apps, and programmes such as:

  • Jira
  • Salesforce
  • PureCloud
  • Powershell
  • SQL
  • PowerBI
  • Microsoft Office 365
  • Datadog
  • Microsoft Azure

Our client is committed to offering five-star customer service (among other awards) and you will be joining an organisation filled with dedicated and talented professionals working together to achieve our business goals and uphold our exceptional reputation.

This role comes with an excellent benefit package and hybrid working.

If you have relevant experience apply today for an early conversation

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.