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?? Reading, Berkshire?? Full-Time | Permanent?? Fire & Security Installations and Maintenance
About the Role
A well-established organisation in the fire and security sector is seeking a highly organised and detail-oriented Service Desk Coordinator to join its operations team. This is a key administrative role responsible for managing engineer schedules, coordinating service desk activities, and ensuring seamless communication between departments and clients.
Key Responsibilities
Engineer Scheduling & Job Coordination
- Allocate engineer resources for service visits and client call-outs.
- Liaise with project and operations teams to align scheduling priorities.
- Monitor and report any concerns regarding engineering staff to the Service Desk Manager.
- Understand and apply client-specific SLAs and cost structures.
- Set up jobs using job management software and coordinate stock requirements with the stock team.
- Arrange necessary permits, plant, and equipment for site access and job completion.
- Ensure timely off-hire of equipment and tools.
Service Desk Administration
- Coordinate with subcontractors to ensure SLA compliance and timely completion of planned maintenance.
- Process completed service sheets and forward relevant information for remedial quotations.
- Update and maintain job records, notes, and documentation within the job management system.
- Schedule follow-up visits and pass completed jobs for invoicing.
Cross-Departmental Collaboration
- Work closely with stock management, accounts support, and project managers to ensure operational efficiency.
- Support the wider service team with administrative tasks as required by senior management.
Candidate Profile
- Strong organisational and multitasking skills
- Excellent communication and coordination abilities
- Experience with job scheduling or service desk software (preferred)
- Ability to work under pressure and manage competing priorities
- A proactive and solutions-focused mindset
What’s on Offer
- Competitive salary and benefits
- A collaborative and supportive team environment
- Opportunities for professional development
- A role with real impact in a growing and respected organisation
Please apply now if you would like to learn more about this role or any other roles.
