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My client are looking for a Hire Controller on a permanent basis.
You will be the key point of contact for customers hiring plant and tool equipment. You will be responsible for processing hire requests, coordinating deliveries and collections, managing availability of equipment, and ensuring excellent customer service throughout the hire process.
Key Responsibilities
- Respond to incoming customer enquiries via phone, email, or in person.
- Process hire orders and quotations efficiently using the company's hire management system.
- Check equipment availability and coordinate logistics for timely deliveries and collections.
- Liaise with drivers, workshop staff, and other depots to ensure smooth operation.
- Maintain accurate records of hire contracts, damages, off-hires, and extensions.
- Upsell additional products and services to meet customer needs.
- Handle customer complaints or issues professionally and promptly.
- Requirements
Essential:
- Previous experience in a hire controller or similar customer service/administrative role.
- Knowledge of plant and tool hire equipment preferably
- Strong communication and organisational skills.
- Ability to multitask and work well under pressure.
- IT literate with experience using hire or stock management systems.
To find out more about the role and my client please send your CV to the relevant email address!
