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- Annual Salary: £24500
- Location: Office-based only in Redhill
- Job Type: Full-time (37.5 hours per week, 9:00 AM to 5:15 PM with a 45-minute lunch break)
We are seeking a dedicated Contact Centre Agent to join my client's dynamic team. This role is crucial in managing a variety of customer service calls, providing support, and offering solutions to enhance customer satisfaction. The ideal candidate will excel in communication, problem-solving, and delivering exceptional service.
Day-to-day of the role:- Handle a diverse range of customer service calls with professionalism.
- Assess customer inquiries and issues, providing effective solutions.
- Offer clear and accurate information to assist customers, while maintaining a calm and professional manner.
- Provide reassurance and support to customers, ensuring a positive service experience.
- Accurately log details about customer interactions and transactions into a computer system.
- Coordinate with other departments as necessary to resolve customer issues efficiently.
- Proven experience in handling customer service calls, preferably in a call centre environment.
- Strong communication skills, with the ability to clearly convey information and resolve inquiries.
- Proficient in managing information using computer systems.
- Ability to maintain composure and customer focus while handling multiple tasks.
- A commitment to delivering high-quality customer service and enhancing customer satisfaction.
- Good benefits package on offer
- Opportunities for professional growth and development.
- Supportive team environment.
