- Manage and prioritise all incoming IT support tickets, ensuring timely resolution
- Handle change requests, including user access updates, system configuration changes, & permission adjustments
- Respond to help requests, providing user-friendly support & troubleshooting for software and application issues
- Resolve issue requests, identifying & fixing software faults across the business
- Provide hands-on support for hardware, including setup, configuration, maintenance, & replacement of laptops, desktops, phones etc
- Perform system administration tasks such as onboarding new starters, offboarding leavers, & making changes for role transitions
- Deliver support across two business sites via phone, email, & face-to-face, ensuring minimal disruption to users
- Hands-on experience and strong understanding of IT & troubleshooting
- Strong communication skills and a natural ability to explain tech to non-technical users
- Good knowledge of Microsoft Office, Office 365 and ideally Dynamics CRM or Business Central (training can be provided)
- A proactive, friendly attitude and a willingness to learn
- A full UK driving licence is preferred - as you'll be travelling between two sites regularly
- A salary of £35,000 - £40,000 DOE
- 25 days holiday + bank holidays
- Monday to Friday, 8:00am - 5:00pm
- Onsite Parking