Sales and Marketing Administrator

Supporting our sales team, supporting our marketing strategy and managing customer relationships. This position is ideal for someone with excellent communication skills, attention to detail, and a knack for multitasking in a fast-paced environment.

Responsibilities and Duties

• Assist with sales activities including answering the phone and fielding sales calls
• Receive customer enquiries & create quotes on CRM system
• Receive & verify customer purchase orders, including customers' personal information and account/payment details; ensure that are added into the CRM system correctly.
• Process sales orders on MRP/CRM System; checking them for accuracy to ensure RFT
• Organise deliveries through specified couriers using their own websites
• Contact customers by phone or email to answer queries and obtain missing information
• Process customer invoices through the CRM system and customer portals.
• Maintain and update sales and customer records on CRM system
• Actively communicate and liaise with other internal teams to ensure that company objectives are met.
• Manage personal and sales email inboxes
• Ensure data accuracy and consistency within the CRM, regularly conducting cleaning tasks to maintain high data quality.

Mandatory Requirements

• Proven experience in sales administration.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite, particularly Excel.
• A proactive attitude with a commitment to continuous improvement.

Desirable 

• Experience with CRM systems such as Salesforce or HubSpot

Key Skills and Competencies 

• Microsoft Office – Word, Excel, Outlook - competent to basic level
• Excellent organisational and multitasking skills
• Good customer service work ethic
• Attention to detail.
• The ability to work individually and as part of a small team
• Excellent verbal and written communication skills
• Good standard of general education

Location:         Redhill, Surrey

Hours:             08:00 to 17.00pm Monday to Thursday and 08:00 to 13:30pm Friday

Holiday:           22 days + bank holidays

Benefits:          Free parking

£5k non contractual KPI/performance related bonus. Qualify after passing 3 month probation.

EOT( Part of Employee Ownership Trust after qualifying period)

Pension

Probation:          3 months