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About us
Our client is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, and has 39,000 employees in more than 120 territories. They design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Their unique perspective allows us to see the critical intersections between talent, assets and ideas - the dynamic formula that drives business performance
Holidays are accrued for PAYE contractors and they get 28days to start off with which increases to 33days after 12weeks.
Job Title: Senior Pension Administrator
Location: Redhill (Mostly remote working with occasional visits to the office)
Contract Length: 6 months contract (possible extension)
Rates: 350/umbrella
Description:
* Accurately processes and manages complex pensions calculations and queries across a variety of different pension processes and case types such as Retirements, Transfers, Deaths. Cases and processes are completed to a high standard proving accurate and well worded correspondence in a timely manner.
* Checks and monitors work completed by junior colleagues, providing feedback and guidance to colleagues as required to ensure work is right first time and output targets across the team.
* Acts as a point of escalation for the team for technical issues, non-standard cases, and member complaints.
* Utilises previous knowledge and experience in pension legislation/regulations as well as the company guidance and procedures to ensure day to day work on an individual and team basis is of a high quality.
* Supports the Team Leader in ensuring that all service level agreements and performance standards are achieved on a day-to-day basis and takes responsibility for coordinating team workload and some management or client responsibilities delegated by the Team Leader.
* Coaches, supports, and mentors junior colleagues providing feedback and supporting the wider development and knowledge of the team.
* Continuously seeks to identify areas where the service to clients /members could be improved and takes forward process improvements as required.
* Assists in complex and project-based work as and when required.
Requirements:
* Previous experience working in an occupational pension administration team (DB and/or DC experience is essential) carrying out administration processes, including but not limited to Retirements, Transfers and Deaths.
* Experience and knowledge of Pensions Legislation and Regulations and applying these within an administration team in response to changes or new legislation.
* Experience and knowledge of the manual calculations required for a variety of administration processes.
* High level attention to detail and skilled in following and applying procedural documentation and checking the work of other colleagues.
* Ability to carry out and manage high volumes of work while maintaining a high level of accuracy.
* Excellent organisational and time management skills and being able to manage own workload, wider teamwork load and multiple client member queries at the same time, whilst maintaining a high-quality service.
* Excellent interpersonal skills to include good written and verbal communication and use of Microsoft Excel and Word.
* Experience of coaching and supporting less experienced colleagues.
* Experience of working in a hybrid/multi-site team would be an advantage.
