Service Desk Coordinator / Controller

I am currently recruiting on behalf of my client for a Service Desk Controller to join their busy, fast-paced call centre based in Harold Wood, Romford. This is a fantastic opportunity to join a well-established and thriving company, offering a permanent position with genuine room for growth and development.

My client is the UK’s largest independent company specialising in the installation and servicing of commercial kitchen equipment. With over 4,000 reactive calls coming through each month, they are looking for a highly organised, confident individual to help coordinate their team of field engineers and ensure customer service excellence whilst working in a friendly buzzy team.

Please note: To be considered for this role, you must have previous experience in scheduling or coordinating engineers - whether it’s managing engineers’ diaries, booking daily appointments, or planning workloads across any technical or maintenance field.

Key Responsibilities:

• Act as the main point of contact for engineers and customers
• Plan and manage engineers’ daily schedules and job appointments
• Provide customers with accurate ETAs via phone and email
• Monitor engineer activity to ensure productivity and timely responses
• Follow up on customer enquiries and outstanding issues
• Support other team members during absence or busy periods

Occasionally cover shifts on a Saturday morning but no more than 1 in 3 - this will be paid at time and a half!!

What My Client Is Looking For:

• Proven experience coordinating or scheduling engineers (essential)
• Experience in a busy call centre or service coordination role
• Excellent communication skills, both written and verbal
• Strong organisational skills and the ability to multitask effectively

What’s on Offer:

• Competitive salary of £28,500 to £30,500 depending on experience
• Time and a half pay for Saturday shifts
• Full-time, permanent role with job security
• Supportive team culture and a stable, growing business
• Newly refurbished offices
• Opportunity to develop within the company over time

If you have experience in engineering coordination or scheduling and want to take the next step in your career, I would love to hear from you.

This is a key role in a dynamic company where your efforts will make a real difference.