Customer Service Advisor

IMH Recruitment is seeking an experiencedCustomer Service Advisorto join our well-established client, a leading manufacturing and distribution retailer with a nationwide presence.

Key Responsibilities:

• Deliver exceptional customer service as the first point of contact.
• Handle customer inquiries and provide accurate product/service information.
• Build strong relationships with customers.
• Coordinate deliveries by liaising with couriers and customers.
• Manage and update customer accounts using various systems and databases.
• Process orders and manage related administration tasks.
• Handle complaints effectively with professionalism and care.
• Respond to inbound calls and inquiries via email or live chat.

Essential Skills:

• Strong problem-solving abilities.
• Excellent verbal and written communication skills.
• Proficient in using computers and multiple systems.
• Previous experience in call handling, email handling, or live chat.

Hours and Pay

• Monday to Friday
• 11:30am - 20:00pm
• 13 per hour.
• Opportunity to work with a well-respected company with offices across the UK.