Operations Manager

About Us

We are a well-established and rapidly growing Property Maintenance company, delivering a full range of residential and commercial maintenance services. With a team of 30+ skilled professionals, we pride ourselves on quality, reliability, and customer satisfaction. We are now looking for a seasoned Operations / Floor Manager to join our leadership team and take our operations to the next level.



Role Overview

As the Operations / Floor Manager, you will be responsible for the day-to-day running of all on-site and office-based operations. You will lead, manage, and support a team of 30 employees, ensuring workflows are efficient, jobs are delivered on time, and high standards are maintained. You will also play a critical role in the implementation and integration of a CRM system, bringing modern operational practices and systems into the business.



Key Responsibilities

· Oversee daily operations, workforce scheduling, and resource allocation across multiple sites and projects.

· Manage, support, and develop a team of 30+ operatives, including engineers, technicians, and support staff.

· Drive productivity, streamline workflows, and maintain a high standard of service delivery.

· Lead the implementation of a CRM system, ensuring full integration across departments and training staff on usage.

· Monitor KPIs and performance metrics to identify areas for improvement and implement actionable solutions.

· Liaise closely with clients, suppliers, and internal teams to ensure smooth communication and client satisfaction.

· Ensure compliance with health & safety, quality standards, and industry regulations.

· Contribute to strategic planning and assist senior management in operational decision-making.



Skills & Experience Required

· Extensive experience in operations management, ideally within the property maintenance, construction, or facilities management sectors.

· Strong leadership skills with a proven track record of managing large, diverse teams.

· Deep understanding of how businesses run, scale, and maintain operational efficiency.

· Expert-level knowledge of CRM systems (implementation, optimization, training, and usage).

· Excellent communication, organizational, and decision-making skills.

· Comfortable working in a fast-paced, hands-on environment.

· Strong problem-solving mindset and ability to adapt to evolving challenges.



What We Offer

· A key leadership role in a dynamic, growing company.

· Opportunity to shape and modernize the operational structure.

· Competitive salary and benefits package.

· Career growth and long-term development potential.