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My client is a market leader in the Healthcare logistics sector. The team consists of highly experienced professionals who are industry experts. The team are looking for someone to join on a permanent bases, the business offers hybrid working model with the office based in Manchester.
Overview:
Ensure timely payment of trade debtors in line with company credit terms and contribute to achieving the Credit Control team's targets and KPIs.
The main responsibilities will be, not limited to;
- Manage a portfolio of customer accounts and collect debts per company credit terms.
- Follow up on overdue debts as needed.
- Chase payments via calls, emails, and letters, ensuring good customer service.
- Handle inquiries from practices, insurance companies, and patients, and assist the credit control team with other tasks.
- Resolve client queries by working with other departments to correct billing errors.
- Escalate overdue accounts to the Credit Control Supervisor.
- Identify potential bad debts and report details to the Credit Control Supervisor.
- Collaborate with the sales and service team in London to resolve client issues.
- Liaise with external stakeholders, such as insurance companies, to resolve invoice queries.
- Support ad hoc projects as directed by the Head of Credit Control or Finance Manager.
Additional Skills
- Proven experience in credit control.
- Basic understanding of invoicing and accounting processes.
- Experience interacting with both the public and corporate clients at various levels.
- Skilled in communicating with staff across all organizational levels.
