Maintenance Supervisor

Job Title: Maintenance Supervisor

Team: Maintenance

Service: Property Services

Responsible to: Area Manager

Job Summary

• To effectively support the Managers in the management and of our Maintenance service.
• To ensure all work is planned and carried out within priority ensuring value for money and a high standard of finish.
• The supervision of a team of staff colleagues and works whilst on site to ensure works are completed satisfactorily.
• To carry out a range of trade tasks where required to aid the completion of works in a property.
• To continuously improve working practises to enable continuous improvement of the service.

We offer all our employees a great package of benefits too, including:

• Competitive salary £38,015 which is bench marked against other employers
• Enrolment on our Aviva pension scheme (9.5% employer contribution)
• 30 days holiday (plus extra days off for Bank Holidays/Birthdays)
• Health care scheme
• Flexible/agile working, plus the option to work from home if your role allows
• Enhanced maternity/paternity pay
• Continual professional development including management development.
• A dedicated health and wellbeing programme (access to a variety of support and free benefits)
• Time out of work to carry out volunteer opportunities

Main Responsibilities

• To support the Management Team in the in the management and continuous improvement of the Maintenance Service.
• To support the Managers by being a point of contact for a range of trade operatives and contractors carrying out within the Maintenance Team, ensuring work is completed to a high standard and within agreed timeframes.
• Liaise with the Management team to plan, allocate, and monitor daily workloads, ensuring effective resource management.
• Conduct site inspections to assess work quality, compliance with regulations, and customer satisfaction.
• Diagnosing and resolving technical issues, providing guidance and support to operatives.
• Carry out assessments and provide clear specifications for work, ensuring repairs and maintenance meet required standards and comply with regulatory requirements.
• Provide a customer focused service by liaising with a range of stakeholders to ensure effective running within the Maintenance Service
• Coordinate with materials supplier and Works Planner to regarding materials and equipment to ensure effective completion of works orders as well as ensuring cost-effective use of materials, tools, and labour.
• Monitor performance against key performance indicators (KPIs) and take corrective action where needed.
• Provide coaching and mentoring to operatives to enhance skills and efficiency.

• Liaise with Managers and the Works Planners to monitor delivery and make any necessary adjustments between teams to ensure optimum utilisation of staff to meeting service requirements.

• The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo’s Safeguarding policies and procedures. 

Skills, Competence, Experience Required

• Relevant trade qualification (e.g., NVQ Level 3 in a building-related trade or equivalent experience).
• Proven experience supervising a team within a responsive repairs or maintenance environment.
• Strong knowledge of health and safety regulations, including CDM, asbestos awareness, and working at heights.
• Experience of diagnosing property maintenance requirements and recommend effective solutions.
• Experience in preparing and providing work specifications to ensure consistency and quality
• Excellent communication and leadership skills, with the ability to motivate and develop teams.
• IT literacy, including experience using job management systems and reporting tools.
• Previous experience of working to targets and within timescales.
• Ability to organise own workload and possess effective time management skills
• Working as part of a team, as well as on an individual basis.
• Ability to work flexibly, including evening/weekend working
• Full driving licence.

Lone Working

The post holder will be required to work alone across the Ongo stock. The post holder will be issued with a lone working device.

 CLOSING DATE FOR APPLICATIONS 18 MAY 2025