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Our client is seeking a Compliance Assurance Officer/Manager, posessing 2-3yrs experience in credit lending to support compliance monitoring.
The person will oversee consumer duty outcomes testing and support delivery of the compliance monitoring plan.
Overall purpose of the role:
The focus of this role is to lead on assurance monitoring, deliver quality assurance monitoring in support of the 2LOD compliance risk management framework and operational processes within 1LOD. The Compliance Assurance Manager will support thematic and assurance monitoring reviews with a particular focus on regulatory risk providing an appropriate balance of support, guidance, and challenge to achieve regulatory compliance and good customer outcomes.
Responsibilities and accountabilities:
- Support and deliver on the compliance assurance monitoring programme, delivering high quality risk based monitoring and reporting in support of evidencing regulatory compliance
- Contribute to the Compliance Assurance Plan and other Compliance initiatives and manage the framework for delivery of compliance risk thematic reviews and ongoing monitoring activities.
- Deliver assurance monitoring and works closely with other risk functions to support all monitoring activity.
- Deliver customer outcomes testing in accordance with the regulatory requirements of the consumer duty regulations and second line assurance framework.
- Identify and report on compliance risks and provide insightful advice and recommendations in support of risk mitigation
- Maintain policies and standards for testing and monitoring of compliance controls across all functions and business activities.
- Develop standards for scoping, performing and documenting compliance assurance activities.
- Act as an advocate for compliance with all legal, regulatory and company standards and promote a positive risk culture within the first line of defence where transparency, action and rigor are evident – particularly in relation to customer outcomes.
- To frequently liaise with first line business areas to ensure that you understand key processes and how controls support the achievement of compliance, identifying gaps and weaknesses that need to be addressed – particularly in relation to Arrears Management, Vulnerable Customer Management, Complaints Handling, ensuring good customer outcome is at the heart of everything you do
- Maintain up-to-date knowledge of the FCA Handbook and key regulatory requirements (e.g., Consumer Duty, CONC, DISP, SMCR, and the “CCA”) and apply these to advice, guidance, and assurance activities
You:
- Minimum of 2 years compliance monitoring experience in an consumer credit environment
- Focused on customer outcomes and sound understanding of the Consumer Duty and other relevant regulation.
- Strong audit or assurance testing background.
- Proven ability to write detailed policies and procedures, regulatory updates for publishing across the business, and breach reports.
- Strong interpersonal skills, able to establish effective working relationships at all levels.
