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3rd Line Team Lead
Location: Remote (UK-based)
Salary: Up to 60k, depending on experience
Full-Time, Permanent
A leading Managed Services Provider is recruiting for a 3rd Line Team Lead to manage a skilled team of engineers supporting Microsoft technologies across a diverse client base. This role is approximately 80% technical and 20% managerial, suited to someone who wants to remain hands-on while guiding a high-performing team.
Key responsibilities:
- Leading a remote team of 3rd Line Engineers, providing technical guidance, mentoring and performance oversight
- Supporting Microsoft environments including On-Premises Active Directory, Microsoft 365 and Azure
- Acting as an escalation point for complex technical issues and ensuring timely resolution
- Collaborating with internal teams and clients to deliver high-quality service and drive continuous improvement
- Enhancing operational efficiency through documentation, process optimisation and proactive problem-solving
Required experience:
- Strong experience in a 3rd Line Support role, ideally within a Managed Services or MSP setting
- In-depth knowledge of Microsoft technologies: Windows Server, Active Directory, Microsoft 365 and Azure
- Proven leadership skills with a passion for team development and success
- Excellent communication and stakeholder management abilities
- Relevant certifications such as Microsoft Certified: Azure Administrator Associate are advantageous
Must be eligible for SC Clearance.
Paying up to 60k.
Remote based.
