Tenancy Sustainment Officer

• Annual Salary: £29,093.00
• Location: Sheffield City Council
• Job Type: Full-time, Permanent

Sheffield City Council are looking for a dedicated Tenancy Sustainment Officer to join our team. This role is crucial for maintaining effective tenancy management and supporting the community through various administrative, financial, and policy-related tasks.

• Serve as a primary point of contact for internal teams and external agencies, facilitating the sharing of sensitive information.
• Ensure the accurate collation and analysis of data to provide performance reports and inform policy decisions and interventions, including quality monitoring across the service.
• Maintain links with service partners and local communities to ensure that data are shared and used to inform plans and strategies.
• Provide practical guidance and support in the development of strategies and delivery plans, including reviewing existing policy contexts, providing evidence and policy options appraisals, and engaging with stakeholders.
• Assist with policy/procedure, system development, and training for ASB and Tenancy Management functions.
• Input, maintain, locate, and retrieve sensitive data using both computerised and manual systems.
• Produce high-quality documents using a range of IT applications and maintain up-to-date administrative records.
• Ensure compliance with all relevant policies and procedures for the storage and transmission of sensitive data.
• Provide an efficient and effective advice service to internal and external customers, including information related to risk assessments.
• Prioritise and organise your own workload to ensure service delivery priorities are met.
• Maintain strong, positive working relationships and provide assistance to internal teams and external partner agencies including the Police, Probation, and the Prison Service.

• Proven ability to handle sensitive information and data with discretion.
• Strong organisational skills and the ability to prioritise tasks effectively.
• Excellent communication and interpersonal skills, capable of working collaboratively with various stakeholders.
• Proficiency in a range of IT applications for data analysis and document production.
• Experience in policy development, system training, and performance monitoring.
• Ability to work independently and as part of a team to meet the objectives of the service.

To apply for the Tenancy Sustainment Officer position, please send your cv to